Frequently Asked Questions
Do you have a question for us? It may be answered in the FAQ's below.
If not, feel free to contact us or call 1300 393 577 - we'll be happy to help!
Shipping and Deliveries
What is the price of shipping?
We offer two shipping options. Our standard shipping is $9, whereas express next business shipping is $20. Please see our Deliveries page for more information.
How long does delivery take?
Any orders sent via express will arrive in 1-2 business days – so you can have peace of mind knowing that your package will be on it’s way to you quickly and securely. For normal shipping, we expect it can take between 1-4 business days. See our Deliveries page for state-by-state details.
Where is my order?
Any Stock Items ordered before 12:00pm AEST will be dispatched the same day! Custom Product orders will have different production timelines, but these will be clearly outlined before any payment is taken. There's more information on our Custom Product Process here.
When your custom order has been created, or once your stock items have been picked and packed, your order will be sent via Express Shipping. You can feel comfortable knowing your purchase will be arriving quickly and securely. View our Delivery page for state-by-state shipping guides.
We will let you know once your order has been dispatched, and you will receive freight details so you can track your tags and labels anywhere in the world. Please feel free to contact us anytime if you think there may be an issue.
Can I return an order?
Yes, you can. We stand by the tags and labels we print, so if you are not completely satisfied, we offer a 100% money back guarantee for up to 7 days from receiving your item.
What payment options do you offer?
Customers can pay by either Direct Deposit or Credit Card - we accept Visa, Mastercard and American Express. If buying from our website, we use eWay as our secure payment gateway, which guarantees the highest form of security for credit card payments.
What is the EXEL Promise?
We understand the importance of getting the tags, labels and service you were expecting. You can enjoy peace of mind ordering with EXELPrint - we deliver your custom tags and labels, the way you want them. That's our guarantee.
Do you provide samples?
Absolutely! We want you to be 100% satisfied with your purchase, so we will always send samples to ensure we deliver the best quality product for your application. You can request a free sample pack on any of our product pages.
Do you manufacture the labels?
We are an Australian owned and operated business, and we print and manufacture all our tags and labels in house! This means you can skip any kind of 'middle-man' and deal directly with the company that is producing your labels. You'll have your product in no time at all, while also getting dependable service and advice you can rely on.